Order Management Solution Summary
Slingshot’s sales order management module contains best of breed sales order management/CRM functionality that brings reliability, scalability and efficiency to your team. Functional highlights of Slingshot’s sales order management module include (but are not limited to):
- Full Security Control: Through secure internet connectivity, your customers, suppliers, CRM representatives and sales representatives can all have their own tailored user experience within your sales order management system.
- Optimize the Fulfillment Path: Configurable sales order types enable you to define an unlimited number of sequences and events in your electronic workflow approval process.
- Rapid Sales Order Entry: Configure shopping lists to help the power users in your CRM team enter each order quickly. For the occasional user (a-la, your customers) browse screens, product groups and ship-from location style searches are also available. Slingshot’s simple user interface is deceptively powerful – your CRM team will be entering orders in no time flat.
- Alerts to Customer Fulfillment Issues: Inform you sales order management team to they can keep your customers in the loop (electronically) at every step of the process. Your CRM team will have ready answers to customers’ inevitable questions about the fulfillment of their orders. Your dashboard will tell you everything else that you need to know.
Support for Your Call Centre and Self-Service Customers
Slingshot's sales order management module - Sell - supports customer service functions (call center) and self-service customer orders (customer portal). Use the same powerful pricing, promotions, product availability and credit verification tools in both environments and avoid expensive programming.
The customer self service portal requires no training. A sign-in is required allowing us to identify the customer and provide proper pricing, defaults and preferences.
A “power user” interface is provided for customer service representatives (CSR). Rapid entry allows orders to be taken over the phone. Extensive information allows the CSR to answer virtually any customer question posed to them by the customer concerning the fulfillment of their order. Workflows can be launched to address and monitor reolution of each customer issue.
More Detail:
»Application Summary: Sales Order Management